Finding, Downloading & Sharing FAQs
Use this FAQ when you're looking for, downloading, or sharing images for a website, brochure, presentation, proposal, newsletter, social media post, or other marketing material.
For detailed steps, follow the related article links.
Why can't I find the images I'm looking for?
Your search may be too specific, or active filters may be limiting your results. Try broader keywords such as a destination, city, attraction, experience, or property name, and clear any filters you no longer need.
If you're looking for recommended images for a specific country, search for the country and use the Best Of filter to view images preselected by the Easia Travel Marketing team
Can I search by hotel, city, or destination?
Yes. The Media Library supports searches by destination, city, hotel, attraction, experience, restaurant, cruise, and other keywords.
What's the difference between search and filters?
Search helps you find images using keywords such as a destination, hotel, activity, or experience. Filters help you narrow those results using available information such as country, category, asset type, or other attributes.
Can I browse images without searching?
Yes. You can browse available folders and content in the Media Library without entering a search term. This can be useful when you're looking for inspiration or aren't sure which keywords to use.
Which image size should I use for a website?
Use Custom: Resize to download the dimensions you need instead of downloading an unnecessarily large file.
Which option is best for a printed brochure?
Use the Original file when you need the highest available quality for professional print materials such as brochures.
How do I prepare images for social media?
Use the matching Download Preset when one is available for your channel, such as Facebook, Instagram, or X. If there isn’t a suitable preset, use Custom: Crop to prepare the image in the dimensions you need.
Should I download the image or share a link?
Download the image when you need the file for your own work. Use a Share Link when you want someone else to review or access selected images without sending large email attachments.
Can I send a Collection to my designer?
Yes. Share the Collection as a link so your designer can access every image from one place without downloading and re-sending files individually
Can I download multiple images at once?
Yes. Select the images you need, then choose Download. Review the applicable Terms & Conditions and usage information before using the downloaded images.
Is there a limit to the number of images I can download?
There is no set download limit for normal Media Library use. Download only the images you need for your project.
Why can't I download an image?
First, make sure you've reviewed and accepted the asset's Terms & Conditions. If the download still doesn't start, refresh the page, check your internet connection, and try again.
If the issue continues, see Fix Search, Download & Sharing Issues.
What's the difference between My Selections and Collections?
My Selections is a temporary workspace for shortlisting images while browsing. Collections are saved groups of assets you can organize, revisit, and share whenever needed.
Can I share a Collection?
Yes. Create a Share Link for the Collection and send it to your recipient. They can access only the images in that Collection, according to the sharing options you selected
Can people without a Media Library account access shared images?
Yes. Recipients can open a Share Link without a Media Library account, but they can’t browse the rest of the Media Library without their own account.
Does a Share Link expire?
It depends on the sharing settings you choose. When you create the Share Link, you can set an Expiration Date or select Never if the link should remain available
Can recipients download images from a Share Link?
Yes, if download permission was enabled when you created the Share Link. If downloading is disabled, recipients can view the shared images but can’t download them.
What's next?
Have questions about image permissions, copyright, or attribution? Continue to the Image Usage & Licensing FAQs.
→ Next article: Image Usage & Licensing FAQs