Fix Search, Download & Sharing Issues

Overview

If you can't find, download, or share an image, the issue is usually related to your search terms, active filters, Terms & Conditions, connection, or browser settings. Start with the checks below before contacting support

Can't find the images you're looking for

Try broadening your search rather than narrowing it further:

Check your spelling.
ry broader keywords. Search by destination, property, experience, or attraction instead of an exact name.
Remove quotation marks or unnecessary punctuation.
Clear or adjust your active filters.

Search returns no results

Your search term may not match the available image information, active filters may be limiting your results, or the image you're looking for may not be available in the Media Library.

Remove all filters and search again.
Try broader or alternative keywords.
Check for typos.

Can't download or share images

Download or sharing issues can be caused by browser settings, connection problems, or incomplete Terms & Conditions confirmation.

Confirm you've accepted the Terms & Conditions.
Refresh the page and try again.
Check your internet connection.
Use the latest version of Chrome, Microsoft Edge, Safari, or Firefox.
Disable browser extensions that may block downloads or pop-up windows.

Still stuck? Contact your Easia Travel representative or email digitalmarketing@easia-travel.com.

Best practices

Start with simple keywords before adding filters.
Keep your web browser up to date.
Clear active filters before starting a new search.

Tip: If a search doesn’t return what you expect, clearing active filters often resolves the issue.

What's next?

Still having trouble after trying these steps? Learn how to contact Easia Travel for further support.

→ Next article: Contact Easia for Support