Fix Search, Download & Sharing Issues
If you can't find or download an image, the issue is usually related to search terms, active filters, usage confirmation, or browser settings.
Overview
If you can't find or download an image, the issue is usually related to search terms, active filters, usage confirmation, or browser settings. Start with the checks below before contacting support.
Common search and download issues
- Can't find the images you're looking for
- Search returns no results
- Can't download or share images
Can't find the images you're looking for
Try broadening your search rather than narrowing it further:
- Check your spelling.
- Try broader keywords — search by destination, property, experience or attraction instead of an exact name.
- Remove quotation marks or unnecessary punctuation.
- Clear or adjust your active filters.
- Browse the relevant destination folder if you're unsure of the right keyword.
Search returns no results
The keyword may not exist, active filters may be limiting your results, or the asset may not yet be available in the Media Library.
- Remove all filters and search again.
- Use broader search terms.
- Check for typos.
- Try alternative keywords.
Can't download or share images
This is usually caused by browser settings, connection issues, or download permissions.
- Confirm you've accepted the Terms & Conditions.
- Refresh the page and try again.
- Check your internet connection.
- Use the latest version of Chrome, Microsoft Edge, Safari or Firefox.
- Disable browser extensions that may block downloads or pop-up windows.
Still stuck? Contact your Easia Travel representative or email digitalmarketing@easia-travel.com
Best practices
- Start with simple keywords before adding filters.
- Keep your web browser up to date.
- Download only the images you need.
- Review image metadata before downloading.
Pro Tip: If a search doesn't return what you expect, clearing active filters often resolves the issue. [Insert screenshot: Search and filter panel]